Humanitarian Travel

Humanitarian Travel is very excited to announce our latest airline with discounted international humanitarian/missionary airfares. This new contract will enhance our ability to provide additional discounts and ticketing flexibility to more destinations in Europe, Asia and Africa.

If you’re a Cliqbook user through Safe Harbors and Humanitarian Travel, Concur/Cliqbook has developed a flexible and efficient mobile application that allows travelers to have the tools and information available on your Smartphone.

Originally started in 2009, Concur Mobile was created to allow business travelers to manage their travel and expenses on the road. This now allows travelers to easily access travel information through their phone. The application can be accessed through all three major mobile operating systems: Blackberry, iPhone, and Microsoft.

Since 2009, Concur has extended its mobile platform to allow for greater information to be accessed by the traveler. The Concur Connect program will offer mobile applications from the following partners: Amtrak, FlightTrack, GateGuru, Metro, OAG, Open Table, and Taxi Magic.

For further information click here  http://www.concur.com/about/news-events/press-releases/08-09-10_4.html or you can always contact support@safeharbors.com.

Your plane pulls into the gate an hour late, causing you to miss your connecting flight. So you head to the nearest airline gate agent to resolve your problem.

Now gate agents basically come in two types. There are those who want to solve your problems and get you to your destination as quickly and smoothly as possible, and then there are those who just want to get you away from their desk. Fortunately, most fall into the first category but there are those want to kick the can down the road for someone else to deal with. Regardless of which type of agent you get, here are some tips to help your interaction and bring resolution to your problem.

Be polite but firm

Always be calm and polite when dealing with gate agents. Yelling at the agent because your plane was late won’t solve anything. Remember, they are people too and are dealing with the stress of trying to re-accommodate a lot of passengers. If you have an issue, state it clearly and ask for the agent’s help. If the agent tries to shuffle you along without resolving your problem, then politely but firmly insist that she help you.

Review all of your options

Often the agent will only give you one solution to your problem and expect you to take it. Don’t hesitate to ask if there are other options, including putting you on a different airline so that you land closer to your original arrival time.

Get a confirmed reservation

If you are dealing with a missed flight, never leave the counter without a confirmed reservation to get you to your final destination. Often the agent will say, “You can fly standby for this other flight,” and send you away. Your response should be, “Okay, I’ll try to fly standby, but I still need a confirmed reservation in case that flight is full.”

Ask for accommodations

If you are delayed significantly, be sure to ask for meal vouchers. Also, if you have to spend the night, ask for the airline to provide a hotel and meals. Many times if you don’t ask for it the agent won’t offer it.

Locate your bags

Be sure to discuss your bags with the agent before leaving the counter. If the agent rebooks you, ask that your bags be pulled and retagged to be on the same flight with you. Once you get to your new gate, check with the agent there to be sure this was done. By doing this you reduce the chance of a baggage delay.

Ask for a Supervisor

If you feel that you are not getting anywhere with the agent, ask to speak to a supervisor. Again, remain calm and polite but firmly state your situation and ask for resolution.

Most flights run smoothly, but if you do run into problems remember these six tips. Hopefully they will help you resolve your problem quicker and with less stress.

London Heathrow Airport may have gotten through the worst of the volcanic eruption in Iceland, but the airport is now subject to an eruption amongst employees.

After 75% of British Airways union members voted for a walkout due to low wages, London’s Heathrow Airport could be in danger of having to close. Europe’s busiest airport could be without a majority of its firefighters, engineers, and security staff due to the possible strike.

According to the Unite Union, British Airways employees are due for a pay raise after accepting a freeze in their pay last year. The raise has yet to come and on 22 separate occasions flights already been grounded at Heathrow due to British Airways cabin crew strikes.

The possible strike could also close terminals in Edinburgh, Glasgow, Aberdeen, and Southhampton and could put a major dent in the economy.

British Airways has offered a 1.5% increase in salary, but the Union is not satisfied with the meager raise. British Airways defends its position based upon the decrease in travel activity during the recession.

The impending strike is not yet certain. If the official strike does occur, then the Union would have to give British Airways seven days notice.

We will keep you up to date with the latest information.